Novotel Cairns Oasis Resort

Good food and most staff helpful.

We booked here last minute on the afternoon of 12/11/23 due to a flight cancellation. And although we arrived flustered and stressed your wonderful staff member on reception (I’m sorry I can’t recall his name hence why I have included the time and date), was so welcoming and helpful. He made sure we were allocate a room that was suitable for 4 adults, helped us out with parking our rental and was great with information about the hotel and surrounds. Thank goodness he had mentioned happy hour as we needed it after the stress of rebooking flights etc. We loved the cocktails at the pool bar whilst we had a swim and the meals and drinks at the restaurant were great. The location is perfect and close to the aquarium and Cairns esplanade. The buffet breakfast was excellent and everyone was well catered for.

Everything was ready nice, my son loved the breakfast, my husband loved the pool view, my daughter loved the comfortable bed, I loved the fresh towels when you wanted them and it was so close to everything. We enjoyed so many beautiful meals at the restaurants close by, the hotels steak night was also perfect.

Brilliant Resort. Staff are friendly, helpful and the facilities are great. The restaurant downstairs has fabulous food, and as a vegan/vegetarian family, SO many options for us to eat which is incredibly rare. Swim up bar at the pool and the Beach Club space had great cocktails and a cool vibe. Easy walking distance to everything in Cairns City and we found it easy to get transfers from the resort to other activities further out of Cairns.

The hotel is lovely and the pool area is very nice. You feel very relaxed there. Location is fantastic if you don't have a car. A great place to relax.